Jeremy Soule’s DirectSong subject to major customer complaints

Jeremy Soule’s DirectSong is a long-running service that provides digital downloads of various video game soundtracks (e.g. The Elder Scrolls, Guild Wars). It also once sold numerous classical releases. The service has attracted much customer dissatisfaction of late due to its delivery problems and non-existent customer service. This has led to close to a hundred official complaints about the company.


The Better Business Bureau has given the service an F rating. IGN strongly recommends visitors not to purchase from there. There are also extensive forum discussion threads from cheated customers. Despite widespread complaints and bad publicity, DirectSong or Soule have yet to rectify the problems or offer an official response.

Posted on March 17, 2014 by Chris Greening. Last modified on March 18, 2014.

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About the Author

I've contributed to websites related to game audio since 2002. In this time, I've reviewed over a thousand albums and interviewed hundreds of musicians across the world. As the founder and webmaster of VGMO -Video Game Music Online-, I hope to create a cutting-edge, journalistic resource for all those soundtrack enthusiasts out there. In the process, I would love to further cultivate my passion for music, writing, and generally building things. Please enjoy the site and don't hesitate to say hello!

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